I want my lindens back now!
I had that shouted at me recently. Let me state here as I have before, I do not refund for buyer's remorse.
Now I'll broaden that to, I do not refund cash, period. It is not an unreasonable stance to take and many large real world department stores have the same policies.
If we have an issue, if I feel you do indeed deserve some kind of remuneration, I will issue a gift card for the amount.
I will not refund lindens with one exception. IF you have purchased two exact dresses within a minute of each other IN WORLD at one of my vendors, and IF you can return to me a packaged gown completely intact, then I will refund you the amount of that gown purchase.
That is the ONLY time I will do cash refunds, and I have to be able to verify the purchases through my transaction and vendor records. If necessary, I will also contact LL to verify said purchases.
If you cannot meet that standard, then don't ask for a refund. I dislike sounding harsh, but I also dislike people trying to scam me, and it has happened.
If you make two purchases on Marketplace because the first didn't deliver in a timely manner to you, then take it up with Linden labs, and not myself. For more details on that please see FAQ #13.
Let me state it again, I will not refund cash.
I value my customers and always wish to do what is right by them.
I would hope that the feeling is mutual.
Freqently asked questions about The Curious Seamstress stores and policies in Second Life.
Search This Blog
FAQ # 13 Marketplace Mis-delivery
I ordered an item from you on Marketplace, but did not receive it! or I bought the same dress twice from you, now I want a refund because the first never showed up!
These are both delivery issues I've had to deal with, and it got bad enough that I recently contacted Linden Labs about the issue. 99% of the time I show that the item delivered to the customer. I get a confirmation each time an item goes out of my Marketplace server box and is sent to the customer. You might not get it, but at that point it is no longer my problem. I'm not trying to be unreasonable, but I'm not giving out transferable goods for nothing because of a glitch some place.
So if you have bought an item on Marketplace and did not get a delivery of it, then go to the Second Life website, find the customer support page, and file a ticket about the missing items. I will no longer replace them, as this really is an SL asset server issue and they are better equiped to handle this. You will eventually get the item, I was assured of this by the customer service rep I spoke with. If you bought it, it will come.
These are both delivery issues I've had to deal with, and it got bad enough that I recently contacted Linden Labs about the issue. 99% of the time I show that the item delivered to the customer. I get a confirmation each time an item goes out of my Marketplace server box and is sent to the customer. You might not get it, but at that point it is no longer my problem. I'm not trying to be unreasonable, but I'm not giving out transferable goods for nothing because of a glitch some place.
So if you have bought an item on Marketplace and did not get a delivery of it, then go to the Second Life website, find the customer support page, and file a ticket about the missing items. I will no longer replace them, as this really is an SL asset server issue and they are better equiped to handle this. You will eventually get the item, I was assured of this by the customer service rep I spoke with. If you bought it, it will come.
Subscribe to:
Posts (Atom)