I ordered an item from you on Marketplace, but did not receive it! or I bought the same dress twice from you, now I want a refund because the first never showed up!
These are both delivery issues I've had to deal with, and it got bad enough that I recently contacted Linden Labs about the issue. 99% of the time I show that the item delivered to the customer. I get a confirmation each time an item goes out of my Marketplace server box and is sent to the customer. You might not get it, but at that point it is no longer my problem. I'm not trying to be unreasonable, but I'm not giving out transferable goods for nothing because of a glitch some place.
So if you have bought an item on Marketplace and did not get a delivery of it, then go to the Second Life website, find the customer support page, and file a ticket about the missing items. I will no longer replace them, as this really is an SL asset server issue and they are better equiped to handle this. You will eventually get the item, I was assured of this by the customer service rep I spoke with. If you bought it, it will come.